How do
I order a lead retrieval unit
Simply select your event from the drop down listed
on the online ordering page or you can fax in your
order with the order form included in the exhibitor
kit to 301-560-8841. You may also call 301-576-3093
or email
expodemand@cstrategy.com to place your order.
Do I save money by ordering early?
Yes, the pricing is discounted by cut-off dates
(early, advance, and late/on-site). The earlier you
order your unit, the better the cost savings.
Can I order on-site?
Yes, you may order on-site, but we cannot guarantee
availability. All orders will be on a first-come,
first-served basis. We highly recommend ordering in
advance to guarantee availability and to take
advantage of our discount pricing.
Can the deadline for early ordering
be extended?
No, deadlines will not be extended per Show
Management.
Are packages available?
Yes - packages maybe available at your event.
Call 301-576-3093 for more information. If you
are only in need of one device for your booth, there
is no need to order any additional equipment.
When and where can I pickup my order?
The Convention Strategy service desk is typically
located in the exhibitor services area in the
exhibit hall. The service deskis staffed one
day before the hall opens and throughout the entire
event.
What is the benefit of Delivery and
Training?
The major benefit is that your order is delivered to
your booth, which eliminates the need to leave your
booth during set up. Convention Strategy staff will
also assist in the set-up and personal training of
your booth staff on how to best utilize the
features. In addition, at the end of the show, you
don't have to worry about waiting in return lines.
We will pickup your unit at your booth.
When will my order be delivered?
If you purchased the delivery service, we will
attempt to deliver the day before the hall opens
between 10:00 am and 5:00 pm unless otherwise noted.
Once you arrive at the exhibit hall, stop by our
booth to schedule a convenient delivery time. Only
with special exceptions will deliveries will be made
on the opening day of the show. Someone must be
present in your booth to take delivery of the lead
retrieval system. There are no refunds for
undelivered systems if no one was available in your
booth to take receipt.
My booth number changed. What do I
do?
Email Convention Strategy at
expodemand@cstrategy.com or call 301-576-3093.
What
information captured by scanning each attendee?
Lead
retrieval units will capture the entire attendee
demographic profile that is included on the barcode
or RFID tag. The exact demographics (phone,
email, etc...) included could be different for each
event and is the decision of Show Management.
For questions, contact Convention Strategy at
expodemand@cstrategy.com or call 301-576-3093.
What are the standard qualifiers that are included
with each unit?
The standard set of fifteen qualifiers included with
each unit are
here.
I ordered multiple machines and want
to customize each one differently. How is this done?
For each set of custom qualifiers, make a copy of
the qualifier order sheet (custom
order sheet) included in your exhibitor kit and
fax your codes to 301-560-8841 or email them to
expodemand@cstrategy.com. Make sure you include
your company name, the show you're attending and
your booth number.
I want to order custom qualifiers
but would like to send the codes in later. May I do
that?
The deadline for submitting custom codes is the late
advance date, which can be found on the order form.
Fill out the Customer Qualifier order sheet (click
here) and fax them to 301-560-8841 or email them
to
expodemand@cstrategy.com. Custom codes received
after the late advance date are not guaranteed and
you may receive a standard unit at the show until
the customized unit has been programmed.
How do I contact a representative if
I have questions about a product?
Call 913-660-0503 and a Convention Strategy Lead
Representative will be able to assist you, or email
us at
expodemand@cstrategy.com for more information.
Do I have to wait to receive my
leads?
No, if you ordered the ExpoDemand Mobile Plus or
ordered a USB flash drive with the Mobile or
Premier, you can download your leads and take them
with you. For all ExpoDemand lead retrieval
units, we will upload your leads to a secure
website. You will receive a receipt when picking
up/returning your unit that will have the web
address and username/password to receive your
post-show leads. Your leads will also be
emailed out (Excel format) within 10 hours of the
conclusion of the show to the email address on file.
In what format do I get my leads?
The leads are provided in an ASCII text format
(Excel, comma delimited). This format will allow you
to import your leads into most software programs.
Our tech support staff is available anytime by
emailing
expodemand@cstrategy.com.
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